Guide to our Appointments System

Who do I see?

For information on how best to be seen at the Surgery, select the service or condition you require.

Make an appointment at Reception or by telephoning 01225 858128. We run the Advanced Access system which means one can book with a doctor of choice up to six weeks in advance or phone on the day for a same-day appointment.

Patients can also book online using the SystmOnline system via the above link.

The Doctorlink symptom checker can help you decide which is the most appropriate person to see too. This has been developed and tested by GPs. It is accessed via logging on to . This can be used on a PC or mobile phone search the App store or Google Play.

Telephone Advice

As well as face to face consultations we also offer telephone consultations. These are available during morning sessions with all GPs. Please indicate to reception that you would like a telephone consultation with a doctor.

Practice Nurses

For some appointments it may be more appropriate to see one of our nurses rather than a doctor. At least one nurse is available at most times of the day. Nurses are available by appointment and for telephone advice.

Extended Hours

In addition to normal surgery hours we open once a week either on a Saturday morning or a weekday evening. These clinics are intended for people who cannot get to the surgery easily during normal office hours owing to work commitments. We request that patients respect this so that those who most need the service are able to take advantage of it.

Improving Access Service

Patients in the B&NES area can also book appointments with a local GP or Nurse in the evening and at the weekend in a B&NES general practice hub, provided by an organisation called BEMS (BANES Enhanced Medical Services is a GP federation whose members are all the GP Practices in B&NES).

Ask reception for more details about what this service can offer or if you wish to book an appointment with this service.