As I am sure you are aware, we are trying to deal with most of our appointment requests first thing in the morning at 8am, when our same day appointments become available.
Some of our patients have been ‘beating the system’ by coming down to the medical centre at 8am to get ahead of the telephone call queue. This is something that we have decided to stop. Firstly because it is taking our staff time to deal with the patients at the desk and stops them being able to answer the phone. Secondly because this system gives advantage to those patients who are fitter, who have transport or who live near the practice. This means that those less able are disadvantaged and we would like to make the system as fair as we can.
Therefore, we would ask you to not turn up at the practice to make an appointment before 10am.
Thank you for your help.
As part of our contractual obligation to NHS England, Batheaston Medical Centre is changing the way that we deal with booking appointments. Reception have been asked to elicit the reason for the call and signpost patients to the most appropriate service.
This may mean that if you were hoping to speak to your GP about a something that can be dealt with by a pharmacist, you may be referred to a chemist instead. Reception are able to send a task to your local chemist, who will contact you and arrange for treatment.
You may also be offered an appointment directly with a physiotherapist rather than seeing the GP first.
It is hoped that this will free up some appointment slots for those patients who need to a see a GP and have no alternative treatment options.
We ask that you bear with us as we make these changes, and be as patient as you can with the reception team. They are doing their best and working hard to make the service work for both doctors and patients.