Friends and Family Test responses to the question ‘Overall how was your experience of our service?‘ for the month of March 2024
432 Very good
33 Good
6 Neither good nor poor
2 Poor
2 Very poor
1 Don’t know
Helping you to manage your health
Who do I see?
For information on how best to be seen at the Surgery, select the service or condition you require.
Abdominal Pain
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Acute Asthma
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Anxiety
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Back Pain
Who to see: First contact Physio
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Blood Pressure Monitoring
Who to see: Nurse / Health Care Assistant
Advice: The Nurse/Health Care Assistant will consult the GP as necessary.
Blood Tests
Who to see: Phlebotomist
Advice: Clinics are held daily at various times. Appointments for blood test MUST have been requested by your doctor or other health care professional. For warfarin monitoring it is preferred for all samples to be taken at the beginning of the week. If you are in doubt please call to speak to one of our nurses who will advise you.
Blue Badge Forms
Who to see: Bath & North east Somerset Council
Advice: Please call 01225 477133 or email blue_badge@bathnes.gov.uk. Blue Badge application form can be found here: www.bathnes.gov.uk
Boils
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Breathlessness
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Bruised Ribs
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Burns
Who to see: GP / Nurse
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Cellulitis
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Cervical Smears
Who to see: Nurse
Advice: Once you are invited, make an appointment with a Practice Nurse.
Chest Infections
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Children's Immunisations
Who to see: Nurse
Advice: Baby Clinic is run by our Practice Nurses, appointments needed for Immunisations. Find out more at www.nhs.uk
Chronic Heart Disease
Who to see: Nurse
Advice: Annual clinic appointment will be sent to CHD patients, please ask for an appointment if worried.
Cold Sores
Who to see: Pharmacist
Advice: Antibiotics are not needed for cold sores as cold sores are caused by a virus. Find out more at www.nhs.uk
Colds
Who to see: Pharmacist
Advice: Antibiotics are not needed for the common cold as colds are caused by a virus. Find out more at www.nhs.uk
Constipation
Who to see: Pharmacist or GP
Advice: Please contact your local pharmacist or to book a GP appointment please contact reception on 01225 858128 in the usual way.
Contraception / Family Planning
Who to see: Family Planning Clinic or Specialist Nurse
Advice: Contraception and family planning appointments are available at various times every day.
Cough
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Cystitis
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Dental Problems
Who to see: Dentist
Advice: Please book an appointment with your dentist, or find a Dentist service via NHS: www.nhs.uk
Depression
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Diabetes Monitoring
Who to see: Nurse or GP
Advice: Routine annual clinic appointments will be sent to all our patients with diabetes. Patients are encouraged to book an appointment with our diabetes specialist nurse or their GP if they have any concerns at any other time and not to wait for their annual review.
Diarrhoea
Who to see: Pharmacist or GP
Advice: Please contact your local pharmacist or to book a GP appointment please contact reception on 01225 858128 in the usual way.
Diet/Lifestyle Changes
Who to see: Nurse / Health Care Assistant
Advice: Please make an appointment to discuss e.g. weight, exercise, diet, smoking etc.
Dizziness
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Ear Care
Who to see: Nurse
Advice: If you think you may need ear irrigation ('syringing' )please speak to one of our nurses who will advise you. Also please check the following information Find out more at www.nhs.uk
Earache
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Eczema
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Emergency Contraception
Who to see: Nurse or Doctor
Advice: Make an urgent appointment with the nurse or doctor. Please explain to the receptionist that the appointment is urgent and they will do their best to fit you in.
Eye Infection
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Eye Injuries
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Fit Note (Sick Note)
Who to see: Inform the Receptionist
Advice: Please contact reception on 01225 858128 in the usual way.
Flu
Who to see: Nurse or Doctor
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Forms, Certificates and Medicals
Who to see: Inform the Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. You will be charged for these services. Please discuss your requirements with our reception team. Examples are Passport forms, insurance reports, HGV medicals, holiday cancellation forms.
Fungal Infections
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
General Advice
Who to see: Nurse or GP
Advice: For general advice please ring to book a Telephone Consultation, you will be asked to give the phone number you want to be contacted on and given an approximate time to expect the call, please be available at that time and if using a mobile please ensure it is switched on.
Genital Herpes
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Head Injuries
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Headaches
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Holiday Cancellation Certificate
Who to see: Inform the Receptionist
Advice: Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Hyperventiliation
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Indigestion
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Infected Wounds
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Ingrowing Toenail
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Insect Bites
Who to see: Pharmacist or GP
Advice: Please contact your local pharmacist or to book a GP appointment please contact reception on 01225 858128 in the usual way.
Insomnia
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Insurance Reports
Who to see: Inform the Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medical Reports
Who to see: Inform the Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Missed Contraceptive
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Moles
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Mouth Problems
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Nappy Rash
Who to see: Pharmacist or GP
Advice: Please contact your local pharmacist or to book a GP appointment please contact reception on 01225 858128 in the usual way.
Neck Pain
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Nosebleeds
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Panic Attacks
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Passport Forms
Who to see: Inform the Receptionist
Advice: Passport forms are not covered by the NHS, there will be a charge for this service. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Period Problems
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Phobias
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Rashes
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Rectal Problems
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Removal of Stitches
Who to see: Nurse
Advice: Make an appointment with one of our Nurses in the usual way
Shingles
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Sick Certificates
Who to see: Inform the Receptionist
Advice: Telephone to speak to our reception team. You will be required to give them your exact requirements.
Sick Note (Fit Note)
Who to see: Inform the Receptionist
Advice: Telephone to speak to our reception team. You will be required to give them your exact requirements.
Sinusitis
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Skin Conditions
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Smoking Cessation
Who to see: Nurse
Advice: Please ask our reception team who will send your details to our Nurses who will contact you. If you would like help sooner please visit www.nhs.uk/smokefree and Quit Now!
Sore Eyes
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Sore Penis
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Sore Throat
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Stings
Who to see: Pharmacist
Advice: Please contact your local pharmacist
Styes
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Sunburn
Who to see: Pharmacist or GP
Advice: Please contact your local pharmacist.
Threadworm
Who to see: Pharmacist
Advice: Please contact your local pharmacist.
Travel Vaccinations
Who to see: Nurse
Advice: Make an appointment to discuss all your travel health needs.
Urine Infections
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Vaginal Discharge
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Verrucae
Who to see: Pharmacist or GP
Advice: Please contact your local pharmacist or to book a GP appointment please contact reception on 01225 858128 in the usual way.
Vomiting
Who to see: GP
Advice: Please contact reception on 01225 858128 in the usual way to make an appointment.
Warts
Who to see: Pharmacist or GP
Advice: Please contact your local pharmacist or to book a GP appointment please contact reception on 01225 858128 in the usual way.
Self help
Practice news
- Online requests for Sick notes and consultations
Posted: 27/03/2024 - More Practice News...
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